Payment & Cancellation Policy

Clients must provide 24-hour cancellation notice directly to the office, not just their therapist.

(385) 224-5128

Cancellations with less than 24 hours’ notice or missed appointments will be charged the full session fee.

Insurance does not cover cancellation or no-show fees.

All waived fees or exceptions must be approved by our office administration. Therapists cannot waive fees or approve exceptions on their own.

Clients with one or more outstanding balances will not be seen again until payment is received. This includes declined autopay transactions and unpaid third-party balances.

A valid card on file is required for every client, regardless of insurance coverage or third-party payment arrangements.

Insurance does not always cover the full session cost. The exact amount covered is not confirmed until a claim is processed.

Clients are responsible for any remaining balance, subject to applicable insurance requirements.